Frequently asked questions

How long does it take?

The average range of time for a smaller valet is around 30 minutes to an hour. The average for a larger valet can range from an hour to two hours.

How long do I have to wait for an instant booking?

The minimum time to expect for an instant booking is around an hour.

What if I am not happy with the service?

My Valeter aims to make sure you are completely satisfied with the customer service provided. To verify this we include a ‘complete the job’ feature in the app so you, as the customer, signs this off once you have confirmed you are happy. In the situation you are not happy, discuss this with the valeter and point out any issues you may have. In the unlikely event that you are still unhappy, please contact us via our website and we will be happy to assist you.

Are your payments secure?

Yes! We secure all of our online payments through the company: Stripe. Please find information of the company in the link below: https://stripe.com/docs/security/stripe

Will I still be respecting social distancing rules?

Yes. This will always be respected. As the entire process is done via our online platform, from posting the request to financing the work you can stay in the comfort of your own home after unlocking your vehicle and removing any possessions. The ability to talk through our online chat is available for both the customer and the professional. This provides the option to confirm they have completed the work and for you to sign this off.

Vida Simples magazine